I’m unable to access ticket’s type field inside the portal customization code for ticket view. Here’s how I’m accessing it. e.g;. let type = ‘{{ticket.type}}’
It’s returning an empty string inside type variable. Please suggest how can I access it.
We do not have experts who know portal customization on Freshdesk in this community. We will have to redirect you to the Freshdesk support to get help.
Since you have already created a support ticket for this, I will get it routed to the right team internally.