Hey Community,
Guess my first issue regarding Freshchat here - Hope someone can help me out.
I struggled to trim the advanced automations app for our specific needs (I want to fetch the customer’s email out of the conversation with regex) and therefore decided to build an own little app, which parses the email-address and the order number out of the conversation.
When I want to create the app in my Freshchat developer account, it does not load properly.
When looking into the browser’s dev tool - network tab, it says:
{
"errors": [
{
"message": "Error while fetching product account details - bergzeit.freshchat.com"
},
{}
]
}
when trying
I do not have any similar problems with Freshdesk or Freshcaller, where I successfully created custom apps for our account.
Anyone had similar issues before?
All the best
Tom