Unable To Create A Freshdesk Ticket With Attachment Through Api

App Platform
, ,
1

I am integrating Freshdesk Create a Ticket with Attachment Api using C# coding. I am getting an error.
error details:

{“description”:“Validation failed”,“errors”:[{“field”:“email\r\n”,“message”:“Unexpected/invalid field in request”,“code”:“invalid_field”},{“field”:“subject\r\n”,“message”:“Unexpected/invalid field in request”,“code”:“invalid_field”},{“field”:“description\r\n”,“message”:“Unexpected/invalid field in request”,“code”:“invalid_field”},{“field”:“name\r\n”,“message”:“Unexpected/invalid field in request”,“code”:“invalid_field”},{“field”:“status\r\n”,“message”:“Unexpected/invalid field in request”,“code”:“invalid_field”},{“field”:“priority\r\n”,“message”:“Unexpected/invalid field in request”,“code”:“invalid_field”}]}

Adding the C# code snippet that I used

Code :

    var client = new RestClient(freshdeskUrl);
    var request = new RestRequest("", Method.Post);

    request.AddHeader("Accept", "application/json");
    request.AddHeader("Content-Type", "multipart/form-data");
    request.AddHeader("Authorization", "Basic " + 
    Convert.ToBase64String(Encoding.Default.GetBytes(apiKey + ":X")));


    request.AddParameter("email", "example@example.com");
    request.AddParameter("subject", "Subject");
    request.AddParameter("description", "Description");
  

    request.AddFile("attachments[]", attachmentBytes, "Logs.txt", "text/plain");
var response = await client.ExecuteAsync(request);

Can you please help me to resolve this issue.

3

Try changing the “Content-Type” from “application/json” to “multipart/form-data”.

Also, this url might be helpful:
https://github.com/freshworks/fresh-samples/blob/master/C-Sharp/CreateTicketWithAttachment.cs

5

Thanks for the response.
I tried by changing the “Content-Type” from “application/json” to “multipart/form-data”. but getting the same error.
I followed the code in url you shared. but the function used in the method are obsolete.