Unable to create notes or ticket behalf of another agent

Hi Team,

We tried to create notes behalf of another agent using their agent ID but it shows “message”: “You are not authorized to perform this action.”

Could you please give us a quick response for this issue ?

Hello @Uma_Mageswari

Do you mind adding more details to your question that would help us appreciate it better? This will help us help you better. It is currently difficult to pinpoint what you were trying, where, and how based on the details available here.

Looking forward to hearing back soon.

Hi @Uma_Mageswari

I believe you are using APIs to add note to ticket. API will not allow you to set user_id of the agent other than the one whose API key is used. Hope this helps.

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