Unable to fetch current conversation user details

Ideas
1

Hi Folks,

I have taken this Topic as reference tried to fetch user details(data API) of conversation, but while switching one conversation to another conversation, showing previous conversation user details every time, not showing current user details. Can anyone help me with this as this is high priority app

Thanks in advance,
Tejasri Kalluri.

2

Hi @Tejasri_Kalluri

Can you confirm if you are retrieving the conversation details inside the success callback of the app activated event?

On Freshchat, the app initialized event is triggered only the first time, and each time you switch conversations the app activated event is triggered. A sample code snippet is available here.

Let me know if you still have any issues.

3

Hi @Arjun_Paliath,

Yes I am doing, inside of app activated event success block

Thanks,
Tejasri Kalluri