Unable to install the custom app

Hey folks,

Today we are facing a bit weird issue. We have a custom app that can be successfully installed in a local environment without any errors.

When I published the app as custom and tried installing it, we are unable to install the app. We were getting the below error notification,

Hey @arshath.h,

  1. Which product is it?
  2. Was there any change in the app gallery or it’s the old App gallery?
  3. Could you share the app zip file or the app ID?


  1. Freshdesk.
  2. New App Gallery.
  3. Shared in DM.
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