Unable to install the Marketplace app

App Platform
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1

Hi Team,

Good day,

One of our customers is attempting to install the Freshservice monday.com Integration from the marketplace.

While installing the application, the app encountered the below issue. refer to the screenshot and content below.

There was an error during installation. If this issue persists, please contact support.

image
image1855×462 126 KB

This is the manifest.json file
image (11)

In this file, we didn’t register the onAppInstall. So There is no problem from the code level I hope. Could you please check from your end to resolve this problem?

Could you please help with this? The customer was waiting on this.

If you need any further information, please let us know.

Thank you.

2

Please create a support ticket at Support : Freshworks Developers

3

Hi @balanagendra ,

Thanks for raising the support ticket.
Here’s the summary from the support ticket:

  1. You have tried to install a paid app in a sandbox account in your Freshservice account.
  2. Freshworks Marketplace and the billing team checked and confirmed that the paid app installation is not available for the sandbox account and to check the same in a trial or production account. A paid app trial is also not available for the sandbox account.