We have made a custom app for integrating Freshdesk and Zoho.
We are creating issue in Zoho by passing ticket details and also file attachments url.
We are facing some issues when opening those attachment files on Zoho side.
File is not opening properly.
We are using request package for sending files.
Kindly guide us on this issue.
I’m assuming that the custom app is using a Serverless or SMI to download file attachments and sent them over to Zoho via Request package API invocation. Is this the right assumption?
Are there any errors in the app when the issues are getting created?
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