Unable to regenerate access token in freshchat

Tipuranjali · October 4, 2020, 9:37am

Hi Team,

I am having a requirement to create a incident in third party domain from freshchat platform. But most of the times i am facing issue in regenerating access token and logs are not generating completely.Could any one help me in this…

Thanks,
Tipuranjali.

Raghu_Murugesan · October 5, 2020, 9:05am

Hi @Tipuranjali,

Can you share with us the app id to debug and understand the use case better? (How to obtain App ID from the Developer Portal?)

Tipuranjali · October 5, 2020, 9:16am

Hi @Raghu_Murugesan

Thanks for responding.
Here is my app id.

Thanks,
Tipuranjali.

Raghu_Murugesan · October 5, 2020, 9:22am

Hi @Tipuranjali,

Couldn’t find the app id through above hyperlink, can you share app id in text?

Saif · October 5, 2020, 9:50am

Here’s a good article that can help

Tipuranjali · October 5, 2020, 9:51am

Hi @Raghu_Murugesan,

Sorry for inconvenience.

Here is my App Id-32367 , App name-bmcserverlessapp1.
Please let me know any issues exist.

Thanks,
Tipuranjali.

Raghu_Murugesan · October 5, 2020, 10:41am

Thanks, @Tipuranjali for sharing the app id.

Can you try reauthorizing the app from gallery and check,

let us know if the issue still persists.

Tipuranjali · October 6, 2020, 4:39am

Hi @Raghu_Murugesan,

Thanks for your help.

Issue of not regenerating access token has been resolved.

Thanks,
Tipuranjali.