Unable to reset value of ticket custom field [custom_date] to blank

App Platform
, , ,
1

Hi Team,

We understand that the documentation does not provide any information on resetting the value of a custom field using Interface method. However, we have explored a workaround by passing an empty array. Unfortunately, we have encountered difficulties in using this workaround for custom date fields as well.

Thanks in advance :sparkles: . Look forward to hearing back from the community and find resolution to this issue.

3

Hi @Jayanth_Kumar,

I have reported it as a bug to the respective team. Here’s the support ticket number (#14194714) for it.
I will keep you posted if there are any updates on the issue.

1 Like
4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.