Unable to retrieve Description field contents such as End Date from FreshService API

[Code42PS1]

Hello, I am unable to receive the Description field when pulling in an Employee Off-Boarding ticket. I found this older thread that states this isn’t available yet. Has there been any progress?

Service Request "Request Details" from Freshservice API

Hi @Zach, There’s no public API available to get this Request Details for now. Please reach out to Freshservice support (support@freshservice.com) or the customer success manager assigned to you with the solution that you want to solve. They can help if any other alternative is possible.