I’m trying to follow
Example 6 - Message with a reply part that contains a collection of quick reply buttons
Found on the Freshchat developer API docs: Freshchat
"content": "Do you Agree?"
"label": "Yes 👍"
I’m getting the following error
"message": "One helpText is required in replyParts along with QuickReplyButtons as part of collection"
What is the correct payload for this API?
Welcome to the community!
Let me check with the product team and get back to you at the earliest
@Santhosh Any update on this?
@Santhosh Hi Santosh. Is this going to be possible?
Sorry for the delay in responding
I am still waiting for the product team to answer the query.
kindly give us some more time to get it done
@kedar - Despite of multiple follow-ups, we haven’t heard from the team. One thing that I could suggest is to send an email to firstname.lastname@example.org and quote this thread as needed.
The payload looks correct only and should work. Tried on my instance and it is working fine.
@Sachin_Kumar Can you share the exact payload? I tried this again and it does not work. This is a WhatsApp conversation if that makes a difference.
Yes, WhatsApp will make a difference. Could you please provide the use case details?
Just for your reference, Freshchat has Outbound Messaging API for WhatsApp to send outbound messages. You will need a message template from Facebook to use this API to send messages on WhatsApp.
The Outbound messaging API is for initiating conversations outside WhatsApp’s 24-hr messaging window.
My use case is sending custom messages with quick reply buttons inside the messaging window. Is this possible to do via FreshChat?
You can send rich messages to WhatsApp from Bot flow. I am not aware of this if we could do this from Chat window or from APIs.