Unable to upload custom app for FreshCaller to route calls

App Platform
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1

I “think” I’ve followed the documentation appropriately but when I try to upload the zip file, I get an error message that says:
"**

Oops! We only support app manifests with Node.js runtime versions 14, 18 and above.

**"
However, in the manifest.json file, I have the following:

{
  "platform-version": "2.3",
  "product": {
    "freshcaller": {
      "functions": {
        "getMarketByPhoneNumber": {
          "timeout": 5
        }
      },
      "requests": {
        "getMarketByPhoneNumber": {}
      }
    }
  },
  "engines": {
    "node": "18.17.0",
    "fdk": "9.0.7"
  }
}
  • The FDK version is 9.0.7 (Node version v18.17.0)
  • I have no errors or warnings when running fdk run
  • I am uploading to what looks like the Freshcaller account at this url: Freshworks
  • When I click the “New App” button it takes me to Freshworks
  • When I go to https://usegale-help.freshcaller.com/, I get redirected to Freshcaller and empty buttons in the navigation bar

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2

According the the information I’ve received about this app, I needed to modify my manifest.json to use “freshwork_crm” rather than the “freshcaller” product.

However, after making this change, I am still unable to upload a new custom app and I’m also not able to add a new version of the app that the Fresh team was able to upload themselves.

When attempting to upload a new version of the current app I get the error, “Sorry! That’s not a valid zip file. Please ensure to upload a validated and packed app file.”

Note: I am using a mac to zip my files by simply right clicking on the folder and choosing “Compress <>”

Please advise on how to resolve this issue.

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3

To create an app and continue development, I assume you rightly installed Freshworks CLI and ran the command fdk create. Once you finished the development, it’s expected you generate a zip file using fdk pack command. The manual approach might not include some needed files.

4

Thank you Saif

I was able to zip the app and upload it as a New Freshcaller app.

However, the app does not appear available when attempting to use it in the Routing Automation Flow.

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5

It seems like what is set up in the developer portal, isn’t being properly passed on to Routing Automations. Since it’s not specifically a problem with the app development, I will have this routed to Freshcaller team for further assistance, Ron