Hi team,
I am trying to create a model box using ticket_top_navigation in Freshdesk. In that model box, I have used the update button. While clicking the button I need to trigger the ticket property update button. Please help to solve this case.
Hi @venkat07,
It is not possible to trigger the ticket property update button from the app. Only the listed Interface APIs in this documentation page is available to use in the ticket details page.
Alternatively, you can use Update ticket API to update the properties through Freshdesk API.