Upload file from jobAdder API using freshservice custom app

Hi Devs,

We have a requirement from one of our client where we need to get all the attachments attached to the account and attach those files to the freshservice ticket.

I have few questions regarding this requirement before starting the development.

As file loaded from another API result. Can we achieve this using custom app ?
Do we have a temp storage to store the attachment received from jobAdder API ?
Can we upload without storing in temp memory ?

Response from first API will be in “application/octet-stream” and we need to use this as the input for the freshservice API.

It would be great if you clear above questions and share any docs or sample app where I can refer.

FYI, I’ll be using “/api/v2/tickets/<ticket_id>?bypass_mandatory=true” to PUT files to ticket



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