Urgent: Freshservice Apps Upgrade to 2.3 version throws error

App Platform
1

Hi

We have migrated the apps to 2.3 versions and it throws domain white list error

Our apps are successfully published to the marketplace

But now our customers has started facing the below issue

"response": "This domain has not been whitelisted",

How can we resolve this?

{
“status”: 400,
“headers”: {},
“response”: “This domain has not been whitelisted”,
“errorSource”: “APP”,
“attempts”: 1
}

2

Hey @devopsintegrationio,
Can you share the app details? Also, the error is not from platform version 2.3 as it doesn’t require you to whitelist domains in manifest.json.

Can you confirm if the customer has updated the app?

3

Hi @zach_jones_noel

Thanks for your reply

Here is the app URL

The error is happening on the app update or revalidation of the credentials if we install the new app then the error is not happening

its very strange behaviour

4

Hi @zach_jones_noel

Thanks for your reply

Here is the another app URL

The error is happening on the app update or revalidation of the credentials if we install the new app then the error is not happening

its very strange behaviour

5

DMing you for more details.

6

Hey @devopsintegrationio,
I have created the support ticket with the respective teams for debugging this further.

7

Hi @jones

Thanks so much for your help on this

I really appreciate

Thanks

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