For issues on the Product or platform, please create a Support ticket with the respective product. Use Freshservice support in this case. They will be able to help within SLA based on the priority.
In this forum, we rely on community contributions and may be unable to handle the requests urgently.
The images in your posts are not visible. Could you share the complete request details or the cURL request?
@devopsintegrationio If the support widget doesn’t work, you can also go to the alternative method of email support by sending out an email to support@freshservice.com to contact Freshservice support.
In the pictures you shared, the first validation error seems normal because it expects only one of the listed values for the type attribute. This attribute is not mandatory, so it should throw the same validation for missing this attribute. Are you sure the error has been updated after the changes and still throws the same error?
@devopsintegrationio I just learned about the Major Incident type tickets. There are no APIs that can be found for it in the API documentation.
Can you create a Major incident ticket, get it via API, and check the type of it? Using the same type might succeed with the API, I guess.
If it doesn’t work, I can help create a support ticket for the relevant team to find out if it’s supported and to find the supported format to update the ticket.
@devopsintegrationio I have raised a support ticket with Freshservice on your behalf to troubleshoot this further and confirm what the expected behavior is and if there is a solution.
As there are no documentation available for this type of tickets and the API fails with the received ticket type, created a support ticket with Freshservice support.
In the support ticket, the Freshservice team confirmed that the Public APIs are not yet available for the “Major Incident” type. Accepted it as an enhancement request without any ETA.
