Urgent: Unable to see our Freshdesk app inside developer account

[Charanteja_Kuta]

We’re currently unable to see our Freshdesk app within the Developers Portal, which is preventing us from releasing a new version. Unfortunately, this issue is affecting our ability to provide the best service to our customers.

Kindly provide guidance on how to proceed? If possible, could you review our account details to identify any potential issues that might be causing this discrepancy?

App: Freshdesk Gupshup WhatsApp Messaging for Freshdesk Integration | Freshworks Marketplace

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[Anish]

Hi @Charanteja_Kuta,

Greetings.

Sometimes, it may happen that the page doesn’t load completely. Could you please try refreshing the page and scrolling down?

And even Kindly check that you have selected the right developer account.

Alternatively, you can log out and sign in again. I hope this information is helpful.