Use API to toggle agent availability

Hi,

the use-case is that we’re planning on using external software for agent work schedules. I’d like to be able to toggle agent-availabilty for freshdesk (and freshchat, if possible) via the API.

I get the following response on a put request, so i’m guessing this is not implemented:

"errors":[{"field":"available","message":"Unexpected/invalid field in request","code":"invalid_field"}]

Is there perhaps another way to achieve this?

2 Likes

Did you manage to get this working, I would like to implement a simular solution

We really need to be able to use the API to set agent availability.
Any update on this?
thanks.

We need this feature too.
Any update on this?

Hello everyone,
Did anyone have a feedback or alternative solution on this problem we also have?r alternative solution on this problem we also have?

good day

hi Everyone

Did anyone get this working?