Use API to toggle agent availability

Product
1

Hi,

the use-case is that we’re planning on using external software for agent work schedules. I’d like to be able to toggle agent-availabilty for freshdesk (and freshchat, if possible) via the API.

I get the following response on a put request, so i’m guessing this is not implemented:

"errors":[{"field":"available","message":"Unexpected/invalid field in request","code":"invalid_field"}]

Is there perhaps another way to achieve this?

1 Like
2

Did you manage to get this working, I would like to implement a simular solution

3

We really need to be able to use the API to set agent availability.
Any update on this?
thanks.