Hi,
the use-case is that we’re planning on using external software for agent work schedules. I’d like to be able to toggle agent-availabilty for freshdesk (and freshchat, if possible) via the API.
I get the following response on a put request, so i’m guessing this is not implemented:
"errors":[{"field":"available","message":"Unexpected/invalid field in request","code":"invalid_field"}]
Is there perhaps another way to achieve this?