We only support app manifests with Node.js runtime versions 14, 18 and above freshdesk application

[Yulia_Lysenko]

we only support app manifests with Node.js runtime versions 14, 18 and above freshdesk application

my manifest -

{
  "platform-version": "2.2",
  "product": {
    "freshdesk": {
      "location": {
        "ticket_sidebar": {
          "url": "template.html",
          "icon": "icon.svg"
        }
      }
    }
  },
  "engines": {
    "node": "14.18.2",
    "fdk": "9.0.1"
  }
}

[Thakur_Ganeshsingh (Thakur Ganeshsingh Thakur)]

Hi @Yulia_Lysenko

When using FDK 9 or higher your PF version should be 2.3 and you need to use Node 18.
However, when using PF 2.2 with Node 14 your FDK version is below FDK 9.

For example

1. when using FDK 9 use the below snippet

{
  "platform-version": "2.3",
  "product": {
    "freshdesk": {
      "location": {
        "ticket_sidebar": {
          "url": "index.html",
          "icon": "styles/images/icon.svg"
        }
      }
    }
  },
  "engines": {
    "node": "18.15.0",
    "fdk": "9.0.0"
  }
}

2. when using FDK lower than 9 with PF 2.2 use the below snippet

{
  "platform-version": "2.2",
  "product": {
    "freshservice": {
      "location": {
        "ticket_sidebar": {
          "url": "index.html",
          "icon": "styles/images/icon.svg"
        }
      }
    }
  },
  "whitelisted-domains": [],
  "engines": {
    "node": "14.19.3",
    "fdk": "8.7.6"
  }
}```


I understand the error message is not that clear, let me pass this as feedback to the team.

Regards,
Thakur