Can you anyone please help me with the Freshservice IP’s which has to be whitelisted in the client side.
Something similar to Freshdesk like below,
Here is the list of IPs you must whitelist when using Request APIs if IP whitelisting is enabled on the Freshdesk support portal or you wish to whitelist requests from your app.REGIONIPS United States18.233.117.211 and 35.168.222.30 Europe-Central18.197.138.225 and 52.57.69.21 India13.232.159.149 and 13.233.170.242 Australia13.211.182.225 and 52.63.187.64
Hello @Janani .
Assuming that you are making these requests using the platform’s Request Method, setting the staticIP flag to true, and making these requests from server.js, can you share the following additional information?
what IPs has the client noted the calls coming from?
how does the client confirm the calls are coming from a different IP?
which region is the client’s Freshservice account in?
Hello @Janani , thanks for sharing additional details. This however only answers the first of my questions. It would help to know the answers to the other 2 questions as well to help you further. Can you help with that too?
Hi @satwik As mentioned above we are using the trial account. And i guess client is identifying by some tool, those ip’s which i have shared is the one client IP team shared.
@Janani Let us know if you were able to find the root cause for this issue to post here that may help the others.
If it’s an issue in our platform, we can also dig into it with the more information that Satwik has requested for.