What is the difference between creating a custom objects from Freshservice Admin and from Freshservice APP config?

[akash.pagare]

I want to create a custom object in freshservice for that I have found two ways to create custom object in freshservice.

1. Using Freshservice Admin: Creating Custom Objects : Freshservice
2. Using Freshservice App: Entity storage-Custom objects

I want to implement create/update/delete operations on Freshservice custom object using serverless App. Which method would be relevant for creating a object from above two.

[Chandiramouli_Ramach (Chandiramouli Ramachandran)]

Hello Akash,
The Creating Custom Objects : Freshservice refers to custom objects part of the product. These are associated with the product and will not be accessible from apps.
The Entity storage-Custom objects refers to a feature which is part of the marketplace apps similar to data storage, SMI etc. , which can be used to store/retrieve/search records.

[akash.pagare]

Thanks @Chandiramouli_Ramach for quick response. Just had once more question with regards to Entity storage-Custom objects

If we uninstall the APP can we persist the data in freshservice or the data will be completely vanished after APP uninstall?

[Chandiramouli_Ramach (Chandiramouli Ramachandran)]

The data stored in Freshservice’s custom object will be still remain. But data stored with the custom object part of entities data-store will be destroyed upon uninstallation.

[akash.pagare]

Ok thanks got your point @Chandiramouli_Ramach.

I have followed the documentation Entity storage-Custom objects and created a serverless APP.

1. I have created entities.json in config folder.
2. In server.js I am trying to get the schema of entity. But getting different output than documentation.
   Server.js
   
   Output of Schema
   
   
   
   Expected Output as per documentation
   
   

could you please suggest on above?

[Chandiramouli_Ramach (Chandiramouli Ramachandran)]

Can you please try adding an await statement like:

const service_contracts = await $entity.get('employees').schema()

[akash.pagare]

Yes that works thanks @Chandiramouli_Ramach and also added async to function.