When add a Private note in Freshservice Ticket Manually and need to Notify the agent Private note was added. In Freshservice Agent didn’t get Receive Emails from freshservice. Need to Know If any chance to notify the Agent.
Thank you.
Hello,
have you thought about creating a workflow? You could check for Note added as a trigger and send the email with an action.
Also, there are options for email notifications, there is an option to send emails to agents when a note is added, did you activate that?
Hi @Michele Thanks for reaching me out.
It’s working Now.
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