Which apis can I use to get the Priority and Status of Tickets?

[Filipe_Fernandes]

Which apis can I use to get the Priority and Status of Tickets?

today I am using the API /tickets/'+id, but is return the id of priority and id of status, but I need the word, like Resolved, Low, Medium etc…

[ThomasH]

Hi @Filipe_Fernandes

The only way I know is to check for the ID in the ticket fields API:
https://xxx.freshdesk.com/api/v2/ticket_fields

And to then use the ID for getting the values with the view ticket fields endpoint:
https://xxx.freshdesk.com/api/v2/admin/ticket_fields/ID

Don’t know, how to get the translations if you’d need them.

Tom

[Filipe_Fernandes]

it is awesome.
this api will help me. Thank you very much @ThomasH