We are pulling the data from Freshdesk API /api/v2/search/tickets. As mentioned in the documentation here (Freshdesk) , below are the valid status number we are supposed to receive.
But in our case, we are getting status number as 9, 12, 13, 15, 18, 17 along with the mentioned status numbers of 2, 3, 4 and 5.
Can someone please point me to the right documentation which explains the values for all possible status numbers?
Thank you.