Hi team,
We have our app known as “MOBtexting for Freshdesk” already available in the App store.
The integration is done for receiving SMS updates with the variable fields like-
{id}
{subject}
{description_text}
{status}
{priority}
While testing the integration, we found that the ticket status {status} field which should ideally provide value as - ‘open’, ‘closed’, ‘pending’ is providing the value in numbers as ‘1’, ‘2’, ‘3’, ‘4’, ‘5’.
Here is an example below-
Approved SMS-
Dear Partner,
Status of your raised query with ticket ID {id} is now {status} with remark by our team as {description_text}
REDMIL
Expected SMS-
Dear Partner, Status of your raised query with ticket ID 109426 is now Pending with
remark by our team as Details of the call: Time: 2021-08-02
10:23:36.853686 00:00 Business Number: 918191929394 Customer:
918305209811 Agent: 919151012242
REDMIL
Received SMS-
Dear Partner, Status of your raised query with ticket ID 109426 is now 5 with
remark by our team as Details of the call: Time: 2021-08-02
10:23:36.853686 00:00 Business Number: 918191929394 Customer:
918305209811 Agent: 919151012242
REDMIL
We request you to please fix the same as soon as possible, as a lot of live traffic is on hold due to the same issue.
For reference, please find our documentation link below as well-
https://portal.mobtexting.com/docs/help/plugins/freshdesk