Agent API does not return avatar

Product
1

I have an Agent with an avatar but this is missing in the response from the API.

GET https://{{api_url}}/v2/agents/{{agent_id}}

{
  "is_anonymous_agent": false,
  "round_robin_access": false,
  "freshchat_access": false,
  "groups": [
    "08f887ca-1b93-4d33-8ca4-420ac3c12c5f",
    "a7a39995-692f-4f7f-b02b-749fa05b922f",
    "91a93083-9b8a-4d29-9967-59b7301c30c9",
    "68143b6d-e7b6-498f-b15a-20515095948e"
  ],
  "role_id": "OWNER",
  "role_name": "Owner",
  "is_deactivated": false,
  "is_deleted": false,
  "locale": "en-us",
  "availability_status": "UNAVAILABLE",
  "agent_status": {
    "name": "Inactive on Intelli Assign"
  },
  "routing_type": "INTELLIASSIGN",
  "license_type": "fulltime",
  "agent_capacity": 0,
  "created_time": "2024-09-04T19:57:04.629Z",
  "id": "0f4e73b4-07c9-484d-b551-dda56982f987",
  "first_name": "Nicolas",
  "last_name": "Bonduel",
  "email": "softwareadmin@kindly.ai",
  "avatar": {},
  "social_profiles": [],
  "login_status": false
}
2

Hi Will,

This appears to be a Freshchat API issue as its not working for me also. I am not sure if this is supported in the latest Freshchat accounts but I suggest you to drop an email to support@freshchat.com and they should be able to either solve this or share more details.

Thanks

3

Hi @Will_Emmerson ,

Greetings!

It appears they will be using private APIs, which might differ from the public API we are currently using.

I hope the following post provides better clarity:

Thanks,
Anish