I’m cross-posting this from the community forum for additional visibility, and I’ve also raised support request 20169702 as well.
We have added a few additional software fields that we required for specific tracking purposes, but these additional fields are not visible when I query the applications API. The additional fields can be retrieved from the application_fields endpoint, but that’s not very helpful given there is no associated with the applications. Is there anyway to interact with these additional fields other then the GUI and when will these application_fields be available via the API?
curl -v -u APIKEY:X -X GET 'https://domain.freshservice.com/api/v2/applications/23002044308' | jq
{
"application": {
"additional_data": {
"overview": null,
"graph_data": null,
"last_sync_date": null
},
"user_count": 0,
"installation_count": 0,
"id": 23002044308,
"name": "Software Agent",
"description": null,
"notes": null,
"publisher_id": null,
"created_at": "2026-05-01T18:38:28Z",
"updated_at": "2026-05-01T18:38:28Z",
"workspace_id": 2,
"application_type": "desktop",
"status": "managed",
"managed_by_id": null,
"category": null,
"sources": []
}
}
curl -v -u APIKEY:X -X GET 'https://domain.freshservice.com/api/v2/applications/23002044308' | jq
{
"application_fields": [
{
"id": "fef35e6d8a2bdccfcb2beee5046759ca3d5a",
"name": "name",
"default": true,
"position": 1,
"deleted": false,
"required": true,
"visible": true,
"label": "Name",
"placeholder": "Enter Software Name",
"type": 1001,
"choices": [],
"fields": [],
"field_options": {
"im_api_name": "name"
},
"dom_type": "text",
"column_name": null,
"custom": false,
"choices_hash": {},
"hint": null
}, {
"id": "133fefea-8737-4fad-9148-0d5622963de6",
"name": "cf_mobile_code_authorized",
"default": false,
"position": 11,
"deleted": false,
"required": false,
"visible": true,
"label": "Mobile Code authorized",
"placeholder": "office macros, JavaScript, scripts, etc",
"type": 1001,
"choices": [],
"fields": [],
"field_options": {
"pdf": "true",
"date_only": "true",
"im_api_name": "cf_mobile_code_authorized",
"required_for_create": "false",
"visible_in_portal": "true",
"visible_in_public": "false",
"required_for_closure": "false"
},
"dom_type": "text",
"column_name": "cf_blob02",
"custom": true,
"choices_hash": {},
"hint": null
},
{
"id": "14488a69-7b5b-4b46-99ff-a8a1b969c19d",
"name": "cf_approved_version",
"default": false,
"position": 12,
"deleted": false,
"required": false,
"visible": true,
"label": "Approved Version",
"placeholder": "",
"type": 1001,
"choices": [],
"fields": [],
"field_options": {
"pdf": "true",
"date_only": "true",
"im_api_name": "cf_approved_version",
"required_for_create": "false",
"visible_in_portal": "true",
"visible_in_public": "false",
"required_for_closure": "false"
},
"dom_type": "text",
"column_name": "cf_blob03",
"custom": true,
"choices_hash": {},
"hint": null
},
{
"id": "356a8192-9008-4ab8-bab7-79aaec4cd7f8",
"name": "cf_last_reviewed",
"default": false,
"position": 13,
"deleted": false,
"required": false,
"visible": true,
"label": "Last Reviewed",
"placeholder": "",
"type": 1018,
"choices": [],
"fields": [],
"field_options": {
"pdf": "true",
"date_only": "true",
"im_api_name": "cf_last_reviewed",
"required_for_create": "false",
"visible_in_portal": "true",
"visible_in_public": "false",
"required_for_closure": "false"
},
"dom_type": "date",
"column_name": "cf_date01",
"custom": true,
"choices_hash": {},
"hint": null
},
{
"id": "524669f6-173d-4673-9ffa-5d3e52a8d8bc",
"name": "cf_software_updates",
"default": false,
"position": 14,
"deleted": false,
"required": false,
"visible": true,
"label": "Software Updates",
"placeholder": "will auto-update",
"type": 1001,
"choices": [],
"fields": [],
"field_options": {
"pdf": "true",
"date_only": "true",
"im_api_name": "cf_software_updates",
"required_for_create": "false",
"visible_in_portal": "true",
"visible_in_public": "false",
"required_for_closure": "false"
},
"dom_type": "text",
"column_name": "cf_blob04",
"custom": true,
"choices_hash": {},
"hint": null
}
]
}