App deployment process

App Platform
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1

Hi Team,
We have developed CTI integration for RingCX with Freshdesk. We want some information on app deployment process at freshworks marketplace.
We wanted to confirm the requirements for app deployment process.

  1. Sandbox account to test our application.
  2. Code access for verification (only relevant parts where we are using Freshdesk SDK or Freshdesk API).
    Please let me know if there is some other requirements
2

@Raviraj Can you help?
We can provide a single user access to our application.
How long is the access required for?

3

Is there an email address which should be provided with the application access for testing?

CC: @Shivani

4

Hi @Keshav_mittal ,

If this is an SDK app that needs to be listed on the marketplace, you would need to upload app zip as part of the app for the review process. The details of the process can be found here.

The submitted app zip will be used for code review.

For external apps, we will have QA review team take a look at the application where we will require access for relevant team members.

Kindly confirm which one are you referring to?

Regards,
Thakur

5

@Thakur_Ganeshsingh
We are integration our application and have used SDK for some of the flows (such as redirecting to customer page). We will share the zip with you.
To test the application, you need access to RingCX application. Can you share the email id which we can provide access to?
And how long will the access be required?

6

Hi @Keshav_mittal

Kindly submit the app for review via the process mentioned at Freshworks Developer Docs | Freshworks apps which will auto-assign the app to the reviewers.

We need the app to be shared with the following reviewers for various reviews.

  1. thakur.ganeshsingh@freshworks.com
  2. carlosbalderas@ext.freshworks.com
  3. martinmoises.marquezcardenas@ctr.freshworks.com

For content review it is
tinu.daie@freshworks.com

For QA review it is
reena.arokiadas1@ctr.freshworks.com and so on.

Hence we request you to submit the app via the mentioned process and we will expedite the process.

Regards,
Thakur