Hi guys!
Recently I have noticed that the send email action in Freshdesk automation is not triggering.
I thought the rule and trigger were faulty, so I added an “add note” action next to it.
which got added to the ticket… ![:frowning_face: :frowning_face:](https://community.freshworks.dev/images/emoji/google/frowning_face.png?v=12)
And also the affected ticket count is incremented.
So anyone have any idea what’s happening or what I have missed…?
thank you.
Note: I’m using a trial instance.
I also noticed that when I create a new ticket in the instance with the customer’s email the mail is not sent to the customer’s inbox…
Thank you.
Hi Guys!
I think I must have missed some configuration, can anyone shed insight on this matter?
@zach_jones_noel, could you please help me with this?
Hi
It’s me again
Even the agent’s replies are flowing into the requester inbox, is this because I’m using a trail instance?
system
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