Hi guys!
Recently I have noticed that the send email action in Freshdesk automation is not triggering.
I thought the rule and trigger were faulty, so I added an “add note” action next to it.
which got added to the ticket… 
And also the affected ticket count is incremented.
So anyone have any idea what’s happening or what I have missed…?
thank you.
Note: I’m using a trial instance.
I also noticed that when I create a new ticket in the instance with the customer’s email the mail is not sent to the customer’s inbox…
Thank you.
Hi Guys!
I think I must have missed some configuration, can anyone shed insight on this matter?
@zach_jones_noel, could you please help me with this?
Hi
It’s me again
Even the agent’s replies are flowing into the requester inbox, is this because I’m using a trail instance?
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