Button still only works occasionally in Freshdesk Custom App

[Daniel_Bohme (Daniel Böhme)]

i have requested the Issue already in this Topic. Unfortunately, the issue with the custom app has come up again.

Custom App in Freshdesk: Button Only Works Occasionally

Hello everyone, I built a custom app for our company that adds a button to the top navigation bar in Freshdesk when viewing a ticket. When this button is clicked, a dialog opens with a form. Based on the values entered in the form, appropriate time entries are then created. The app generally works well, but we often experience the issue that the dialog does not open, or it opens but the button inside it cannot be clicked. This happens randomly and without any recognizable pattern. It occurs fo…

[ThomasH]

Hey @Daniel_Bohme,

sorry to hear that is is back. And are both issues back (dialog not opening & dialog opening but button not clickable)?

Did you do the changes mentioned in the other topic for both files (html & js)?
I found an example app for 3.0 framework here: GitHub - freshworks-developers/app-placeholder-samples: Freshworks samples for app placeholders

There they show how to at least do the main html.

How do you open the modal/dialog? Here I found an advice to do this:

Ticket_top_navigation button not working

Hey @IanAber, Here is the Freshdesk sample app which demonstrates ticket_top_navigation with platform 2.3. For modal, you can use the Interface method - await client.interface.trigger("showModal", { title: "Sample Modal", template: "modal.html" }); Whenever the app is initialized.

It is for 2.3, but I don’t think there is a difference to 3.0.

And a tiny thing, which I saw in the other thread - You use Crayons button for submitting, but listen to the standard event and not fwClick.
Don’t know if that changes anything, but maybe try to listen to fwClick???

Hope that helps
Tom