Click to call activation error called multiple times

[Duong_nguyen_hoang1 (Duong nguyen hoang)]

I cloned the project Develop Cloud-Telephony Integration (CTI) app for Freshdesk
then ran according to your example.
When I click to call trigger, the problem is that the event is called many times, sometimes 3, sometimes 4…

1. First I go to the contacts list screen
2. Then I search

3. I select the contact after searching
   

   

4. After selecting, I click on the Call button, the problem occurs when I click on it:
   

   

• The event is called 3
  
  
  times, and I don’t want this to happen, is there any way to fix it, because it will affect the processing after I connect to call out
• If I’m still in that screen and reload the page, I click on the Call button, this time it will only call once.

=> What I want is that the first time clikToCall doesn’t call so many triggers.

Help me

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Duong_nguyen_hoang1,
I believe you are referring to a deprecated tutorial of CTI app on Freshdesk.

Can you try cloning this sample app - GitHub - freshworks-developers/cti-tutorial-freshdesk: Resource of CTI app development with Freshdesk tutorial and try running it? This should help you resolve as it’s in the latest platform version too.

[Duong_nguyen_hoang1 (Duong nguyen hoang)]

Hi Jones Zachariah Noel N!
Thank you.
The sample app above is the latest one, and the one I tried from your link still doesn’t solve the problem.