CSAT submission should trigger onconversationupdate product event in the serverless apps

There is currently no event that gets triggered when the user submits the CSAT form. I checked the onMessageCreate event also and that is also not triggered. Is there a way I can trigger a callback on the user submitting the CSAT score?

Hi @zdhruvit,
Good Day! Welcome to the community,
we don’t support CSAT Submission on conversation update product event,
we will take this as a feature request.
please keep an eye on the whats new section on feature update

Hope it helps :slight_smile:


Is there any way or event that gets triggered for CSAT submission?

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Nope, there is no events for CSAT submission.

Moving this topic to #ideas :slight_smile:

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