CTI Framework Unify your telephony experience within Freshservice

Hi Team,

We are trying to use CTI Framework, which is available in Freshservice. I have configured Click 2 Dial with a callback URL. But unable to get values in placeholder variables.

example payload. Can you please suggest

I have followed this given link.

Hi @Virendra_Singh,

I’m not sure if the shared link is still actively supported. Let me check with the relevant team.
@karthick.babu Can you please confirm?

For the click-to-call feature, are you using the following events method? if not, could you try the same and check if the required data available?