Custom app Freshdesk | Raise request time

Hi everyone!

So I’m developing a Freshdesk serverless custom app, in there are request methods for external API’s there are hosted on Microsoft Azure, those request are quite complex and take sometime to be executed.

Because of that, I’m facing timeout errors (504)

I’ve tested using my API locally and this issue doesn’t happen.

So I think, because of security layers in Azure and so on, the Freshdesk custom app doesn’t wait for the request to be fully finished.

In that case ,is possible to raise the time for the request to be finished?


@Matheus_Souza_Silva ,
Good Day!
Unfortunately, it is not possible to increase the timeout for RequestAPI.

Hope it helps :slight_smile:


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Now it’s possible to increase up to 10 seconds, kindly submit a request on to increase the same


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