We have a Freshdesk Custom app ,the agents does not have access to contact module , We are trying to render a Simple custom app on following placeholders
1-new_ticket_requester_info
2- ticket_sidebar
The app is not rendering in new ticket request page(new_ticket_requester_info) whereas it is properly rendering in ticket details page.
Attaching a screenshot of an error encountered , not sure this is relevant but hope it helps
@Jayanth_Kumar Looking at the screenshot of yours, it appears like you have agent access where contacts module isn’t permitted? I wonder if there’s a problem in that area?
As you mentioned the agent doesn’t have contact module access, it seems the contact details tab in itself not accessible. The placeholder new_ticket_requester_info would be displayed on the Contact Details tab on the New Ticket page.
Since the tab itself not accessible you find the app also missing. This seems the product’s usecase of restricting the tab for those who don’t have respective access.