Custom App not working when installed but working in dev mode

Hi !

I have made 2 apps that use the event system of freshdesk : Basically I intercept tickets close events and properties update event et verify clients information.

My problem is that when in dev environment (Using $fdk run in the app folder) the apps work fine but when I verified, packed and installed them, they don’t work.
Events don’t seem to trigger.

Does anybody have had the same issue?

@lobose ,

Is this more like the app used to work fine before, and suddenly stopped working?

no, when I use the app with $fdk run it works fine
but when I pack it an deploy it on my freshdesk it just doesn’t trigger

@lobose,
Good day!
can you please share console logs/errors if any?
and possible share with us the code snippet which you are trying?

Thanks

here is the log of the use of my app in fdk
fdk.log (2.4 MB)

I don’t know where is the log for the app once it is installed on a platform
do you want me to send my whole .zip app?

Hi @lobose,
Sorry for the delay in responding!
Can you please share with us the app.zip / minimal app.zip which will replicate your problem?
so that we will try to find the root cause of your problem

Thanks