Does the onTicketUpdate event get fired when Freshdesk empties the trash after 30 days?

App Platform
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1

The onTicketUpdate event payload indicates if a ticket has been deleted but does the event get fired when the system automatically clears the trash of anything over 30 days old?

2

No response on this question. Come on guys. It doesn’t normally take you a month!

@Raviraj, @zach_jones_noel, @Saif @Tanmay_Kapoor

3

Hi Rob,

I am not sure if it will trigger the event for the automatic trash clear action from Freshdesk. Let me check with the relevant team and come back soon.

5

Hi @Raviraj

Thanks for answering. Please can you get an answer asap as we have been waiting for quite a while on this question

@Debrup_Datta

6

Hi @Raviraj

Is there any update on this?

@Debrup_Datta

7

@RobAtOpinyin, I haven’t gotten any response from the product team yet. Sorry, the Freshdesk team is not available here to respond as well.

Could you please create a support ticket for Freshdesk along with this link to get their response?

8

Thanks @Raviraj . I have done that.