Error while accessing Custom Objects - Status: 403, Message: Action forbidden

Hi folks,

Hope you’re safe!

I’m using Custom Object in my Freshdesk custom application. Here, when I’m trying to retrieve data from Entities in Serverless, received the below response

Error response:

{ status: 403, message: ‘Action forbidden’, errorSource: ‘APP’ }

I could see that this is an error response. So, technically it should be received in a catch block, right? But, I received it in the success response. Can you please let me know when and why this error is thrown?

Do we have any updates on this?

Hi @rajezz,

Sorry for writing very late.

If this issue is still persisted, happy to investigate further with your help and fix it for you. Let us know with some logs and code to reproduce the issue.