Event data changes key is under data.ticket, not data

App Platform
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1

Hi everyone,

Just a quick note the docs say that the changes key is under data for ticket update event, like this:

"data": {
  "changes": { ... }
}

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But when the event is actually triggered, the changes key is under data.ticket:

"data": {
  "ticket": {
    "changes": { ... }
  }
}

This might help if you’re wondering why your code isn’t picking up the changes properly. Hope this saves someone some time!

1 Like
2

Hi Guys!

Now I tried this again but I can’t even seem to find the ‘changes’ key

  console.log(Object.keys(args))
  console.log(Object.keys(args.data))
  console.log(Object.keys(args.data.ticket))

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Thank you

3

Hi guys!

Any updates on this?

4

Hi Benny,

With your same code, I have tested a custom app on my testing account. I can find the changes attribute on the payload at args.data.ticket.changes.

Have you checked by changing any default fields? Change event will not be triggered for custom fields and tags.

5

Hi @Raviraj,

Yes, we did tried to update the default fields like group.
And I’m pretty sure that updating other fields wouldn’t have triggered the event in the first place.

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Here I have logged all the keys in side the ticket object, where the changes supposed to be.

Could you please take a look at it again?

Thank you.