Facing Issue in Creating tickets with attachments in serverless apps using API

[Gokul_Chakkaravarthi]

Hi @channel,

We have a scenario where we need to create a ticket in Freshdesk using another ticket’s conversation.
But Attachments are not supported in Request API as it has restriction in the payload size. So we have used Unirest library to create a ticket with attachment by refering this below solution in our community.

Attachment & image from public notes is uploaded to S3 but not able to stream and attach it to ticket

We are working on a ticket to move attachment in public notes in FS to ticket created in FD. We were successfully upload attachment & image to S3 from FS but facing issues while stream and attach it to newly created FD ticket. Here is the community topic what we referred and tried Creating tickets with attachments using serverless apps Here is the code var fields = { ‘email’: ‘email@yourdomain.com’, ‘subject’: ‘Ticket subject’, ‘description’: ‘Ticket description.’, ‘status’: 2, ‘prio…

But still i have facing the issues as { message: “We’re sorry, but something went wrong.” }
Please let us know how we can solve this ?

Thanks,
Gokul