Facing issues on app update and on app uninstall

Hi team,

We are facing issues while we are trying to update a paid public app (SurveyMonkey Plus) in the customer’s account (Freshdesk). There are no issues regarding billing.

We are getting an error with the message Type Error:__svrscript.onAppUninstall is not a function.

please find the below-attached screenshots and HAR logs for both update and uninstall.

SmHarForUninstall.har (118.1 KB) SmHarForUpdate.har (132.1 KB)

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Hmm seems like an issue with the app. Hold on, while we check things on our end. Also it would help us if you could provide the account details.

This is now resolved ji. Thanks for your help. please close this

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