Filter tickets API not returning link header


The FreshService API endpoint that gets tickets with filtering is not returning the “link” header to the next page. This should be returned as per the documentation on pagination:

Other people have had this issue as well:

Other endpoints may be effected as well:

I’ve tested calls that definitely have more pages, because for one I can specify the next page and get more data, and for two because the body is returning a field named “total” that specifies 100s - 1000s of objects.


Get"tag:'Some Tag'"

Get"tag:'Some Tag' AND created_at:>'2023-08-01' AND created_at:<'2024-02-01'"

Hi @zpaine

Welcome to the community! :tada:

You can use the per_page and page query parameters to iterate through the pages.

As of now, this will be a relevant solution because I have used these endpoints and don’t recall the links in the response.

Let me know if you have any questions.

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This is the only way I have been able to do this.

I understand the workaround, but the engineers should still fix these endpoints! Do these community topics make it to them?


Thank you for being part of our community and sharing your ideas! Just wanted to let you know that we’ve got a solid community here and our product engineers are always keeping an eye on the posts.

If you tag them, the product engineers will be happy to jump in, prioritize your questions, and provide a solution. If the ideas or bugs you present are legit and valid, they’ll dive deep, brainstorm, debug, and either fix the issue or add the feature you’re asking for. They’ll include your request in the roadmap and give you an estimation if possible.

Keep those suggestions coming, and feel free to reach out if you have any more questions or need anything else.

Thanks, how do you tag the product engineers?