Find details of asset recovery ticket in off boarding via api

Trying to automate the recovery and/or reassignment of assets using a server-less application and the API for an Off Boarding ticket.

The ticket generates a request to recover assets. It lists the assets to be recovered in the app payload in the server-less OnUpdateTicket event but it does not list the user from whom the asset is to be recovered, the operation to be performed, recovery or reassignment, nor the user to whom the asset should be reassigned if needed.

How can I find that information given the payload in the onTicketUpdate event?

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Bump. Can we receive some insight here? This is a common use-case, recovering assets, and it seems counterintuitive to not have some way to identify relevant user natively.

Anyone?

This is a major blocker currently.