Trying to automate the recovery and/or reassignment of assets using a server-less application and the API for an Off Boarding ticket.
The ticket generates a request to recover assets. It lists the assets to be recovered in the app payload in the server-less OnUpdateTicket event but it does not list the user from whom the asset is to be recovered, the operation to be performed, recovery or reassignment, nor the user to whom the asset should be reassigned if needed.
How can I find that information given the payload in the onTicketUpdate event?