First time app build - couple of questions

App Platform
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Hi - I’m just starting to build my first app using for freshservice & would appreciate some advice/tips.

The goal is to have a multi select on a FS Ticket populated with data provided by a json feed from an outside server.

I’ve dug around the documentation and found the Serverless App, and the event hooks, but not one for when a Ticket is initialized - I saw onTicketCreate, but the select needs to have data before the ticket is created (so the user can select a value).

If there is some kind of ‘beforeTicketCreate’ event I can hook into that event in the serverless app and do a fetch for the json, and could then populate entity storage using the json, and then (presumably) manipulate the Ticket field to use the data from the entity storage…? Am I on the right track?

Questions:

  1. Is this possible, and a reasonable use of the platform, or is there a better/simpler approach? (Custom Objects maybe?)
  2. Is there documentation on how to manipulate the Ticket object to populate the drop down values?
  3. What is the best way to test this functionality?

Thanks for any guidance!

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