Hi,
I am facing issues for creating user agent conversations via ticket reply. Please help me with the API flow. I have tried many options like create a reply etc.
The first API in the API flow will be…
Create a Ticket
Please complete the above list.
*Note: Agents are going to reply via portal only. *
Hi saif,
Please consider the scenario where the message comes from the external chat App we hit Create Ticket API. So the user query will get converted into a ticket. Now if the Agent Replied to the ticket from the Freshdesk message goes to the chat App. Now when the next time the user replies which API we need hit? Currently, I have used create reply API for passing user query as a reply but I am getting “Agent Replied” in the Freshdesk ticket. It should come as “User replied”.