Freshdesk Ticket SLAs

When getting a ticket from the API with the View a Ticket call, is it possible to identify if the ticket met its SLA?

Also when the onTicketCreate/onTicketUpdate event is fired, how could I identify if the ticket was within SLA?

Good Day,
You need to include stats while retrieving the ticket via this API,


and with that, you can get the list of SLA policies

and with that, you can find the ticket breached SLA policy,

Hope it helps :slight_smile:


Hi @Santhosh,

Many thanks

1 Like

This topic was automatically closed 6 days after the last reply. New replies are no longer allowed.