Freshworks Developer Summit 2022 (Bangalore): Wrap-up


Freshworks Developer Community Program organized two developer summits this year; the first edition was in the AWS office in Bangalore.

About Summit:

Freshworks’ first-ever developer summit was attended by Freshworks developers, independent developers, SI/ISV developers, customers, partners, and prospects. The full-day event was custom designed for both new and experienced developers to access dev tracks, keynotes, expert showcases, hands-on labs, and workshops. The sessions were planned to provide developers with essential and advanced knowledge of building enterprise-grade applications using the Freshworks developer platform. After an overwhelming response from the Bangalore event, we ran the second edition of the Summit in the San Francisco region.

Summit Highlights:

Around 120+ developers from diverse backgrounds and experience with multiple tech stacks attended the Summit in person at the location. The developers from our customer and partner community also attended the event and contributed by delivering sessions.

Take a look at the key highlights below:

  • 15+ partners and 30+ customers appeared at the Summit
  • The participants built more than 20 apps on our developer platform
  • Received a rating of 4.5 out of 5 for the event content
  • NPS score of 61 for the overall event experience

Glimpse of the event in Bangalore:

Summit Tracks/Sessions:

Keynote by Freshworks CEO, Girish Mathrubootham

Outline: Consumers today are looking for Unified, Seamless and Personalised experiences and we believe while Tech could be the enabler, its the Developers who would be the key to delivering such experiences. We understand developers face a myriad of challenges, whether be around resources or infrastructure, that limit them from being at their best. Keeping that in mind we have built our serveless Developer Platform that allows developers to overcome these challenges to Build more and Be more!!

Video:

Fireside chat with Tejas Bhandarkar

Outline: Freshworks focus on delivering a great developer experience. Freshworks developer platform building blocks and future roadmap to evolve it further to build a robust ecosystem (developers, partners, marketplace).

Video:

Session by industry expert Shoaib Ahmed, Cheif Catalystor - Catalystor

Outline: App development is only halfway to presenting the product at the market. It is only completed with an efficient app monetization strategy. Its adoption allows the team to explain one more reason for building mobile apps – revenue generation for businesses. Learn from Shoaib who has successfully built marketplace for TALLY how to exploit the monetization opportunities via marketplace and how to leverage ecosystem and its constituents for a mutual growth.

Video:

Partner session by Chandrashekar Munibudha, Principal Solutions Architect at AWS

Outline: Freshworks has built its developer platform with serverless at its core - Lambda powering app runtimes and DynamoDB powering key-value storage for these apps. Serverless allows our developer community to focus on the business value that the apps deliver rather worry about dealing with infrastructure they need to manage. The platform already clocks in with 100s of millions of highly reliable invocations every day across 1000s of apps, but let’s take a peek under the hood at why we believe developers can simply leave their scale, latency, performance woes to AWS and Freshworks, while their work thrives on our App Marketplace.

Session slides:
2022_SEP_22_FreshWorks_Dev_Summit_Ver2.pdf (7.2 MB)

Video:

Track 1 sessions:

Sneak peek into Freshworks Developer Platform

Outline: Time to get hands-on by building your first app

Session slides:
Expressway.pdf (5.5 MB)

Video:

Types of Apps - Build apps based on your use-case

Outline: Learn about the different categories of problems that you can solve by using apps!

Session slides:
Expressway.pdf (5.5 MB)

Video:

Octocat Service App: The Frontend

Outline: Build user interface for Octocat Service App

Session slides:
Expressway.pdf (5.5 MB)

Video:

A taste of everything else the platform offers

Outline: - Extensive overview of platform capabilities such as serverless offerings, events, introduction to marketplace apps, certification program, developer tooling support and developer resources

Session slides:
Expressway.pdf (5.5 MB)

Video:

Shipping my app to users

Outline: Learn about the app review processes and more to win on the Freshworks Marketplace!

Session slides:
Expressway.pdf (5.5 MB)

Video:

Track 2 sessions:

Tips and Tricks of Serverless

Outline: Different events which kick starts the serverless app and different hacks with how to build better serverless apps

Session slides:
Tips and Tricks of Serverless.pdf (908.0 KB)

Video:

Leveling Up App Storage with Entities!

Outline: Learn how to store and query structured data in Freshworks apps without having to maintain a database.

Session slides:
Entity Storage - Dev Summit - Sep 22 2022.pdf (3.4 MB)

Video:

Lightning Talks: How to monetize your apps on the marketplace?

Outline: Learn about the different ways to monetise on the marketplace through building apps, themes etc
Session slides:
How to monetise on Developer Platform.pdf (1.3 MB)

Video:

Coloring your apps using Crayons

Outline: Freshworks design system and Crayons component library Learn some of the new features introduced and best practices

Session slides:
Crayons.pdf (2.9 MB)

Video:

Acing your app reviews

Outline: Learn how to get through the app review process like a bullet train with knowing all the guidelines like an omniscient and improving the app submission artefact and listing content like a perfectionist.

Session slides:
App reviews - Dev Summit - Sep 22 2022.pdf (171.1 KB)

Video:

Developer Showcase sessions:

Developer case study - Arbaan

Outline: JSM & Freshdesk integration and MS Teams & Freshdesk integration

Session slides:
Arbaan Deck (1).pptx.pdf (326.8 KB)

Video:

Developer case study - Sandeza

Outline: Collinson & NYRA ( FreshDesk and FreshSales integrations respectively

Session slides:
Sandeza@FW-DeveloperSummit-Sep22 (1).pdf (1.7 MB)

Video:

Developer case study - Konnectify

Outline: Fresh team Various Integrations FreshTeam

Video:

Developer Panel Discussion:

Outline: Developer Experience For The Win - why developer experience will be the ultimate platform differentiator

Panelists: Ponvannan - Konnectify, Harish Kotra - AngelHack, Dushyant - Advisor: Commudle, and Karthic - Google Developer Expert in ML

Video:

Developer Testimonials:

Tejas Bhandarkar:

Shoiab Ahmed:

Preethy Padmanabhan:

Chandra Munibudha:

Harish Kotra:

Jagan:

Arvind:

Sarnith:

We look forward to seeing you all again next time in 2023. I wish you all a happy and prosperous new year!

Remember to follow our calendar page for upcoming events: Freshworks Developer Community

Check out the event highlights of our Developer Summit, SF edition:

Freshworks Developer Summit, San Francisco - Wrap-up

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WOW!!! What amazing content!!! I can’t wait to check this out. Thank you so much for sharing @Tanmay_Kapoor :tada: :tada: :tada:

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