Hi Freshworks Team,
- We are using an omni-channel account for development, and the account URL is: https://effy796646989891495151.freshdesk.com.
- When attempting to change the agent availability status for an agent in the account , the following issues are observed:
- The serverless event is returning an incorrect email address in the agent response for this user alone.
- The “onAgentAvailabilityUpdate” product event is sometimes not triggered even when the status changes.
- Assistance is needed to resolve these issues.
