Front-end app issue with conversation

[Thierry_BRUN (ThierryB)]

Hey Community,

I need to recover the conversation I’m posting. To do this, I’ve set up an event that fires on “ticket.addNote”. Apparently the JSON returned is empty. So I decided to use the “/api/v2/tickets/[id]/conversations” API. The problem is that it doesn’t retrieve the last conversation. Exemple below

• I am creating a conversation. When I click on “Ajouter une remarque” my trigger is executed “ticket.addNote”.

• And now when I check the logs. The [ ] are the conversation for this ticket. I created a conversation and the API returns nothing
  

  

• Now I create a new conversation
  

  

• Now I can see my first conversation but not my second
  

  

• and so on

• Below the requests.json and my function which execute (on event)
  

  

Somebody can help me ?
Thanks for your help

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Thierry_BRUN,

Welcome to the Freshworks Developer Community!
I’ve raised a query about conversation API which returns all the conversations via a support ticket to Freshdesk team.